Shipping policy

At Allen & Mate, we aim to deliver your order safely and efficiently. This policy explains how orders are processed, shipped and delivered.

1. Shipping Destinations

We currently offer delivery to eligible destinations displayed at checkout. Available delivery services, charges and estimated delivery times will be shown before you complete your purchase.

2. UK Delivery Charges

We offer free standard UK delivery on qualifying orders over £50, as advertised on our website.

For orders below the qualifying threshold, applicable delivery charges will be displayed at checkout before payment.

Promotional shipping offers may be subject to additional terms stated at the time of the offer.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Order processing time: [Insert confirmed processing timeframe].

During busy periods, holidays or promotional events, processing may take longer. If a significant delay occurs, we will endeavour to keep affected customers informed.

4. Estimated Delivery Times

Estimated delivery times depend on the delivery service, destination and product availability.

  • UK standard delivery: [Insert confirmed estimate].
  • International delivery, if available: [Insert confirmed estimate].

Delivery estimates are provided for guidance and are not a guarantee unless expressly stated. This does not affect any statutory delivery rights.

5. Tracking Your Order

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Please allow time for the carrier's tracking system to update after dispatch.

6. Incorrect Address

Customers are responsible for providing accurate delivery details at checkout.

If you notice an error, contact us promptly at support@allenandmate.com. We will try to help, but changes may not be possible after an order has been processed or dispatched.

7. Delayed, Lost or Missing Deliveries

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will investigate the delivery status with the relevant carrier and work towards an appropriate resolution.

Your statutory rights remain unaffected. Where consumer law requires delivery by a particular deadline or provides a right to cancel following a delivery failure, those rights will apply.

8. Customs Duties and International Charges

For international orders, customs duties, import taxes or other charges may apply depending on the destination and the terms displayed at checkout.

Any applicable charges and responsibility for paying them will be explained where required before purchase.

9. Contact Us

For shipping and delivery enquiries:

Allen & Mate
Email: support@allenandmate.com
Website: https://allenandmate.com